Quality Our approach to delivering quality services across In an environment where society’s expectations all our businesses are increasing almost by the day, and challenges are continuing to emerge unlike any we’ve encountered Focusing on quality… before, it’s more vital than ever that we maintain an unwavering commitment to quality. That’s why we Delivering high-quality work is at the heart of are constantly looking for ways both to enhance the everything we do at PwC - and is something that quality of our work and also to meet and exceed the all our stakeholders rightly expect of us. But what expectations of our stakeholders. We don’t always do we mean by quality? Historically, it meant meet those expectations nor the high standards we compliance and meeting the standards set before set for ourselves. But when our work is not at its us. However, that’s a given. In fact, quality for best, we strive to learn the lessons and improve in us is about much more than just complying with the future. standards, policies and regulations: it’s also about protecting our reputation and being recognised by The New Equation, our landmark global strategy stakeholders for delivering quality outcomes and launched this year, builds on our ongoing commitment keeping our commitments. Achieving that requires to quality and our determination to always improve the right culture, tone at the top, systems of quality what we do. This is why it includes the targeting of management and technology. All of these have been investments to further enhance quality across our areas of focus during the last year, and are areas of businesses. Across a global network of 295,000 further investment in the future. people, we are building a culture that emphasises