37 Engineering & Construction sector worker (37), USA “The technological or robotized workforce [will be the biggest impact on the way we work] but the human work will always be a unique and determining factor in any organization.” Embrace technology as a force for good • Clarify how robotics and artificial intelligence can enable the redesign of work, enhance productivity and customer experience, and enable a focus on more value ‑ a dded tasks. • Use sophisticated workforce planning and predictive analytics to plan for talent pipelines in multiple future scenarios. • Look for ways technology can enhance your people offering for potential and existing employees. Focus on the humans and the humane • Understand the skills you have in your workforce now (not just the roles your workers currently do) and the gaps to the skills you will need in the future. Think beyond simplistic concepts like ‘we need more ST E M sk i l l s ’. • Strengthen innovation, creativity, empathy and leadership capabilities in your business alongside critical technology skills. • Make talent and capabilities management a matter of urgency – or risk losing the battle to harness technological breakthroughs and innovation in your sector. • Build and nurture adaptability in your workforce by harnessing a flexible talent mix. new ways of working and learning, and radically different career paths. • Redesign traditional ‘one-size-fits-all’ HR programmes and policies to deliver on new learning and development models, career paths, capability models and the redesign of jobs and compensation frameworks.