“The technological or robotized workforce [will be the biggest impact on the way we work] but the human work will Embrace technology as a Focus on the humans and always be a unique and force for good the humane determining factor in any organization.” Engineering & Construction sector worker (37), USA • Clarify how robotics and artificial intelligence can • Understand the skills you have in your workforce enable the redesign of work, enhance productivity now (not just the roles your workers currently do) and customer experience, and enable a focus on more and the gaps to the skills you will need in the future. value‑added tasks. Think beyond simplistic concepts like ‘we need more STEM skills’. • Use sophisticated workforce planning and predictive analytics to plan for talent pipelines in multiple • Strengthen innovation, creativity, empathy and future scenarios. leadership capabilities in your business alongside critical technology skills. • Look for ways technology can enhance your people offering for potential and existing employees. • Make talent and capabilities management a matter of urgency – or risk losing the battle to harness technological breakthroughs and innovation in your sector. • Build and nurture adaptability in your workforce by harnessing a flexible talent mix. new ways of working and learning, and radically different career paths. • Redesign traditional ‘one-size-fits-all’ HR programmes and policies to deliver on new learning and development models, career paths, capability models and the redesign of jobs and compensation frameworks. 37